Indoor dining 6/4/2021. Loi's feels dingy and old. That didn't deter me from eating here because I've been coming for years. The waiter can be a sweetheart if you get to know him. He can get impatient because of old age. Tonight I had the pork & seafood over dry pho noodles. The soup is served on the side. Everything tasted fresh. The pho noodles were warm and blends well with the meats.

Not good customer service. The menu was not updated to reflect the current price. After the order was placed in the table, I gave the old lady a $20.00 bill for &8.50 shrimp spring rolls and $10.50 for sautéed beef with vegetables noodle. She said more. I asked her how much. The old man started talking in a loud voice to me and said $24.00. I said you should update your menu to reflect the current prices. The old lady said too expensive. The old man said everything is going up. I said I know that but I didn't know the prices were different than the menu. The old man said I did tell you. I said yeah after I ordered and about to pay for it. Two people walked in and the old man said something to them in Chinese or Vietnamese. Anyway, I paid, shook my head, took my order and left. I have been a customer for a while. The menu should be updated. They don't even bother to tell what the current prices are when you're placing an order.
So that was bad customer service.

My favorite Viet spot in SF, a small mom a pop shop threatened by old age and rising costs in the city. They serve authentic dishes with broth boiled for hours and remain affordable.

This place is a disappointment. The ratings were good so we decided to try while looking for a place to eat.

We will not go back again. The place was dirty with grease all over the ceiling & boxes of things should be in storage were all over the place. I even saw a pair of used tennis shoes underneath one of the tables in the back. The bowls of noodles were good sizes but lacked the Pho taste we are used to.

The thing we were most upset about was the prices on the menu, they are outdated but we were not told. I was wondering why the bill came out to be $24 when what we ordered was listed for a total of $18. I asked the owner & he just said the prices went up & that I can't expect to pay so little when everything is so expensive these days. That's basically faults advertisment. The same wrong priced menu was posted on the window.

Also, the owner was having an argument with someone in the kitchen. He was literally screaming at the lady in the back & this went on & on almost the whole time we were there.

CASH only - Come here for the 🍜 not the service or ambience. Neighborhood go-to for Pho. Increase the prices with new menu (not ratty looking)reopened after medical emergency, place looks brighter and table scrubbed not sticky!

For the price good pho, lower than others in the vicinty. Hole in the wall, sticky table but good for warm pho during foggy cold day.